SHIPPING & RETURNS
OMEGA MUSIC RETURN POLICY – ONLINE PURCHASES ONLY
What is your return policy for online purchases on OmegaMusicDayton.com?
Omega Music will accept any unopened or defective return within 30 days of purchase. To return an item, we request that customers please contact Omega Music directly within 30 days of purchase to set up the return by emailing us at Orders@omegamusicdayton.com. If the customer changes their mind or is dissatisfied with their purchase and it hasn’t been opened yet, Omega Music will refund the full value/purchase price of the item. We cannot offer a refund for the shipping cost of these orders. Returns are issued to the original payment method of the order. If the original payment method is no longer available, customers will be refunded in the form of store credit. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If the item purchased has a manufacturer defect, we can replace the item or issue a refund for the item and shipping cost. Omega Music will coordinate and send additional information directly to the customer in the case of a non-working, damaged, or otherwise incorrect product.
If you need to return an item, please email us at Orders@omegamusicdayton.com
What about Pre-Orders & Special Orders for exclusive and limited edition vinyl?
Due to the ever-increasing complications of the vinyl industry, Omega Music cannot guarantee each order placed until after confirmation is made with labels and distributors, which may occur up to a few weeks after your order is placed. Placing a special order with us usually means we'll be able to get exactly what you're after, but production delays and other complications may prevent us from obtaining your order. We won’t charge your card until we have it in stock.
How can I cancel an order?
If you would like to cancel some or all of the items in an order you recently placed, please email us with your order# at Orders@omegamusicdayton.com
OMEGA MUSIC RETURN POLICY – STORE LOCATION PURCHASES ONLY
What is the return policy for items purchased at Omega Music?
How long do I have to return something?
If you want to return something you bought, just bring it back to Omega Music within 30 days of purchase. We will need the original sales receipt or your phone number to your account to process any returns. In order for items to be returned, they must be in the same condition as they were sold.
Can I get a cash or credit card refund?
Like most stores, we don't give cash or credit card refunds, but we will exchange your item for something you will like better. If you don’t want to pick and exchange yet, we can issue you a credit slip.
What if I buy something I don't like?
If it's NEW and UNOPENED, or ANY PRE-OWNED ITEM, we will exchange it for something different, or give you store credit for the amount of your purchase - As long as it is in the same condition as it was sold.
What if I buy something and it does not work?
We inspect all items before we put them out for sale, but if you buy something defective that doesn’t work, we will first inspect it ourselves to verify it’s defective. If it is in fact defective, we can exchange it for another copy of the same item or refund you your money.
What if I bought a new item and opened it?
Once an item is opened, it is considered “used”; because of this, we cannot give an exchange for the item once it’s opened. As long as it's still in good condition, we would buy it back from you for half of the used condition price.