Items sold on our website may ship from multiple locations, including our brick-and-mortar store, our off-site warehouse, or as preorders that release at a later date. Please consult the following for order timelines and troubleshooting. Don't feel like your specific question was answered or want more clarification? Email orders@omegamusicdayton.com for help.
Frequently asked questions
How long will it take to receive my order?
Depends. Factors like your location and its local post office volumes, from where your order shipped from and what the product is can determine when to anticipate your order. Let's break it down:
- In-store items are typically ready to ship/pickup within 24–48 hours after ordering.
- Warehouse items selected to ship will be delivered between 4-7 business days after ordering.
- Warehouse items selected for pickup will be available to pick up within 3-5 business day after ordering. An email notification will be sent when your order is ready for pickup.
- Pre-orders that are shipped directly to you will be packaged and sent out on its release date. Please anticipate your pre-order to arrive 4-7 business days after its release.
- Pre-orders that are selected for pickup will be ready on its release date and available to pick up any day thereafter between the hours of 11am-7p.
Can I order from both locations?
Yes, you can order items from the store as well as the warehouse. Please anticipate 2 shipments for your order. Orders from our brick-and-mortar location generally ship out within 24-48 hours after ordering. Orders from our warehouse generally ship out within 4-7 business days.
Can I cancel my order?
Orders shipped from our brick-and-mortar location can be requested to be cancelled. Please email orders@omegamusicdayton.com within 24-48 hours of placing order with your cancellation request.
Orders shipped from our warehouse cannot be cancelled, as they are immediately fulfilled. Customers may send back the item to our brick-and-mortar store in Dayton, Ohio and receive a refund for the item once returned in its unopened condition.
If you pre-ordered a title, we may be able to cancel the order with the warehouse. Please email orders@omegamusicdayton.com as soon as possible and we will do our best to cancel the order for you.
How much does shipping cost?
Shipping is $7. Orders $100 and over receive free shipping!
Can I change my shipping address?
Orders from our warehouse are immediately fulfilled. Because of this, we are unable to change the inputted address. If the item ordered is a pre-order, please email orders@omegamusicdayton.com with the request ASAP and we will try and request the change with our warehouse. This is not guaranteed. Please verify all information is correct before submitting your order.
Orders from our brick-and-mortar store can be requested to have their address changed. Please email orders@omegamusicdayton.com with your request within 24 hours of placing the order. Orders that have already shipped cannot have their address changed.
Can I remove an item off of my order?
Orders from our warehouse immediately start the fulfillment process once the order is placed. Unfortunately, these orders cannot be edited and have an item removed. Customers may send back the item to our brick-and-mortar store in Dayton, Ohio and receive a refund for the item once returned in its unopened condition.
Orders from our brick-and-mortar that request a removal of an item from an order must email orders@omegamusicdayton.com within 24 hours of placing the order. Customers may send back the item to our brick-and-mortar store in Dayton, Ohio and receive a refund once returned in same condition as it was sold.
My order says it was delivered, but I didn't receive it.
Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.
While we are not able to refund or replace orders that are missing/stolen after delivery, we’re always happy to help you file a claim or follow up with the carrier when possible.