Privacy Policy
At Omega Music LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect from our visitors and users, how we use it, and the security measures we have in place to safeguard your data.
Information Collection:
When you visit our website or provide information to us through other means, we collect and store the following information:
Personal Information: This includes the information you provide to us, such as your name, email address, password, address, and payment details.
Non-personal Information: We may also collect non-personal information, such as your IP address, computer and connection information, browsing behavior, and session details.
Information Usage:
We collect and use this information for the following purposes:
- Providing and operating our services to you.
- Assisting with customer support and technical assistance.
- Sending you service-related notices and promotional messages.
- Generating aggregated statistical data to improve our services.
- Complying with applicable laws and regulations.
Data Storage and Security:
Our website is hosted on the Bigcommerce.com platform, and some of our online e-commerce is hosted by TunePortals. They provide us with the necessary infrastructure to sell products and services securely. Your data is stored in their databases and secure servers behind firewalls. All payment gateways offered by Bigcommerce.com and TunePortals adhere to PCI-DSS standards to ensure the secure handling of credit card information.
Contact and Privacy Policy Updates:
We may contact you regarding your account, resolve disputes, collect fees, or send important updates. We reserve the right to modify this privacy policy, and any changes will be immediately effective upon posting on our website. If there are material changes, we will notify you accordingly.
Accessing and Correcting Your Information:
If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at orders@omegamusicdayton.com or send mail to: 318 East Fifth Street, Dayton, OH 45402.
Returns Policy
OMEGA MUSIC RETURN POLICY – ONLINE PURCHASES ONLY
WHAT IS YOUR RETURN POLICY FOR ONLINE PURCHASES ON OMEGAMUSICDAYTON.COM?
Omega Music will accept any unopened or defective return within 30 days of purchase. To return an item, we request that customers please contact Omega Music directly within 30 days of purchase to set up the return by emailing us at Orders@omegamusicdayton.com. If the customer changes their mind or is dissatisfied with their purchase and it hasn’t been opened yet, Omega Music will refund the full value/purchase price of the item. We cannot offer a refund for the shipping cost of these orders. Returns are issued to the original payment method of the order. If the original payment method is no longer available, customers will be refunded in the form of store credit. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If the item purchased has a manufacturer defect, we can replace the item or issue a refund for the item and shipping cost. Omega Music will coordinate and send additional information directly to the customer in the case of a non-working, damaged, or otherwise incorrect product.
If you need to return an item, please email us at Orders@omegamusicdayton.com
WHAT ABOUT PRE-ORDERS & SPECIAL ORDERS FOR EXCLUSIVE AND LIMITED EDITION VINYL?
Due to the ever-increasing complications of the vinyl industry, Omega Music cannot guarantee each order placed until after confirmation is made with labels and distributors, which may occur up to a few weeks after your order is placed. Placing a special order with us usually means we'll be able to get exactly what you're after, but production delays and other complications may prevent us from obtaining your order. We won’t charge your card until we have it in stock.
HOW CAN I CANCEL AN ORDER?
If you would like to cancel some or all of the items in an order you recently placed, please email us with your order# at Orders@omegamusicdayton.com
OMEGA MUSIC RETURN POLICY – STORE LOCATION PURCHASES ONLY
WHAT IS THE RETURN POLICY FOR ITEMS PURCHASED AT OMEGA MUSIC?
How long do I have to return something?
If you want to return something you bought, just bring it back to Omega Music within 30 days of purchase. We will need the original sales receipt or your phone number to your account to process any returns. In order for items to be returned, they must be in the same condition as they were sold.
Can I get a cash or credit card refund?
Like most stores, we don't give cash or credit card refunds, but we will exchange your item for something you will like better. If you don’t want to pick and exchange yet, we can issue you a credit slip.
What if I buy something I don't like?
If it's NEW and UNOPENED, or ANY PRE-OWNED ITEM, we will exchange it for something different, or give you store credit for the amount of your purchase - As long as it is in the same condition as it was sold.
What if I buy something and it does not work?
We inspect all items before we put them out for sale, but if you buy something defective that doesn’t work, we will first inspect it ourselves to verify it’s defective. If it is in fact defective, we can exchange it for another copy of the same item or refund you your money.
What if I bought a new item and opened it?
Once an item is opened, it is considered “used”; because of this, we cannot give an exchange for the item once it’s opened. As long as it's still in good condition, we would buy it back from you for half of the used condition price.
Shipping Policy
Our shipping services are exclusive to the continental United States.
We always use high quality shipping materials including Whiplash LP mailers!
All orders are shipped USPS (First Class and Media Mail) for a flat $7 fee. Any orders over $50 (excluding tax) are shipped for FREE.
All orders are processed within 1 to 3 days (excluding holidays) after receiving your order. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at orders@omegamusicdayton.com with your name and order number, and we will look into it for you.